Exactix Ticketing System - Facility Owner/Operator Members
Information on the Exactix Ticket System for Facility Owner/Operator Members.
On-Demand Training
Positive Response
- 2026 Positive Response Codes
- Where did response code 888 go?
- What file attachments should I include in a positive response?
- Why does my ticket appear with multiple versions?
- When should I use response code 025?
- When should I use response code 023?
- How to Post Positive Response in Exactix - Facility Owner/Operator Members
- When do the automatic positive response notifications and late ticket notices begin?
- What are the requirements for documentation and automatic Positive Response Renotifications?
- Which response codes are considered “incomplete”?
- What are “incomplete” responses and how are they handled?
- What stops the daily renotifications?
- Will members still be able to use a direct URL to submit ticket responses in Exactix?
- What are the limits and requirements for file attachments when uploading to Colorado 811?
- What is the new character limit for Positive Response Comments, and how does it improve communication?
How To's
- How to View Service Area Contacts, Holidays, & Registration Maps
- How to Register & Login - Facility Owner/Operator Members
- How to Reset your Password
- How to Use the Tickets Dashboard - Facility Owner/Operator Members
- How to Review Tickets in Exactix - Facility Owner/Operator Members
- How to Search For Tickets in Exactix - Facility Owner/Operator Members
- How to Use the Profile Dashboard - Facility Owner/Operator Members
FAQs on Ticketing System Changes
- Quick Reference Guide: Colorado 811 Ticketing System Changes
- If a locator marks utilities for more than one customer (such as gas and electric) on the same ticket and dig area (polygon), do they need to attach image files for each individual customer, or can they upload the images just once since it is the same location?
- Will my TMS be impacted by the transition to Exactix?
- What ticket delivery formats will be supported?
- Will the email address for receiving user tickets remain the same?
- When does my organization need to involve our IT or technical team during the transition to Exactix?