Will my TMS be impacted by the transition to Exactix?

With the launch of Exactix, Colorado 811 will transition to Exactix as the new ticketing system for creating and processing locate requests, replacing our legacy ticket entry platform. However, if your organization currently uses a Ticket Management System for ticket management, you may continue to do so without disruption.

Colorado 811 is actively coordinating with major Ticket Management System team and our IT Department to ensure your existing integrations and workflows remain fully supported and uninterrupted throughout this transition.

Colorado 811 transitioning to a new ticketing system, Exactix, involves changing our core software system and does not affect Locator Logix in any way. If you are paying for the Locator Logix software from Norfield, you can continue doing so as usual. The switch to Exactix is entirely separate from Facilitator Owner/Operator Member Ticket Management Softwares.

Ticket Management Systems currently receive tickets from Colorado 811 via email in one of the following four formats:

Text
HTML
XML
XML Attachment

These same formats will continue to be used for delivering locate tickets once the Colorado 811 Exactix Ticketing System launches. This means your existing parsing logic for ticket deliveries from Colorado 811 should remain fully functional.

Having technical issues? Please submit your question or support report to our Exactix Helpdesk: https://jira.co811.org/servicedesk/customer/portal/16