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Ticket Types & Functions Requiring Positive Response

List of ticket types and secondary ticket functions that require facility owner/operator members to post a positive response with file attachments.

 Ticket Types, Priorities and Categories Requiring Positive Response  

Certain ticket types require that a Positive Response (PR) be submitted prior to the designated “Locate By” due date. Failure to post a response by the Locate By date will result in an automatic Positive Response Renotification (APRRN), commonly referred to as a Late Ticket. Additionally, some member codes and facility types are exempt from the Positive Response posting requirement. Please refer to the information below for further details.

CO811 Ticket Types requiring Positive Response with supporting documentation (file attachments)

  • Normal (NORM)
  • Non-Compliance (NONC)
  • Engineering (ENGR)
  • Subsurface Utility Engineering (SSUE)

CO811 Secondary Ticket Functions requiring Positive Response with supporting documentation (file attachments)

  • Update (UPDT)
  • Relocate/Refresh (RLRF)
  • Excavator Renotification (EXRN)
  • Automatic Positive Response Renotifications (LATE)
  • Add Service Area Ticket

Tickets Not Included in Automatic Positive Response Renotifications (also known as Lates)

  • Emergency locates (EMER)

  • Damages (DAMG)

  • Canceled (CNCL) tickets