Exactix Ticketing System - Excavators
Information on the Exactix Ticket System for Excavators.
How To's
- How to Create a Basic Excavator Account
- How to Register & Log in to Exactix - Previous WTE User
- How to Submit a Locate Request
- How to Reset your Password
- How to Upload Attachment Files
- How to Submit an Excavator Re-Notification (EXRN)
- How to Submit a Relocate/Refresh
- How to Use the Profile Dashboard
- How to Copy a Ticket
- How to Update a Ticket
- How to Use the Tickets Dashboard
- How to Find your Ticket
Mapping
FAQs for Previous WTE Users
- How do I get started with Exactix as a current Web Ticket Entry user?
- What happens after I complete the CO811 Exactix Ticketing System Training?
- What do I do if I didn't receive a copy of the Competency Exam?
- Will I be able to view and manage tickets created prior to the Exactix launch?
- Am I required to go through additional training to use Exactix?
- Will I be able to use the same username and password as my current WTE account?
- When will Colorado 811 turn off access to Web Ticket Entry in Norfield?
General FAQs
FAQs on Ticket System Changes
- Quick Reference Guide: Colorado 811 Ticketing System Changes
- What Are the Changes to Secondary Ticket Functions?
- What Is the New Convention for Late Notices and Late Tickets?
- How have ticket number and version formats changed in Exactix?
- What Are the Updated Character Limits in the Ticket Entry Form?
- Why is access to ticket details and positive responses changing with the transition from Norfield to Exactix, and how will users check ticket status going forward?
- Will there be any changes to existing ticket types?
- How does Exactix functionality compare to the current Colorado 811 systems?
- Why is Colorado 811 discontinuing Multi-Tix and Multi-Day ticket procedures, and will there be replacements?
- Why did Colorado 811 extend the excavator re-notification (EXRN) window from five to ten business days, and what are the benefits?