Facility Owner/ Operator Members Ticketing System Technical Support

Your technical team should be involved in the transition if any of the following apply to your organization.

You use automated software integrations to receive locate ticket information from Colorado 811 into your internal ticketing or work order system.
You post positive response via API
Your company parses delivery emails from Colorado 811 in Text, HTML, or XML format for ticket processing.
Your IT team typically needs to update security settings—like allowing new email addresses, domains, or website access.
Your IT systems read and process ticket delivery emails from Colorado 811 in Text, HTML, or XML format.
Telnet or TCP/IP option will be phased out by January 2026, as it does not support file attachments

If any of this sounds familiar, your tech team will likely need to be involved to ensure everything continues running smoothly.

Colorado 811 Ticketing System Support

Email Support: For assistance with the CO811 Ticketing System, please submit your question or request to our Helpdesk. Your inquiry will be directed to the appropriate department to ensure a prompt response.
Virtual Office Hours:
The CO811 IT team invites Excavators and Facility Owner Operator Members to an open Zoom session. This is an opportunity to ask questions, discuss changes, review key features, and get practical guidance on the transition. Join us to get the information you need and have your questions answered before the system launches.

To register, please select an option that best fits your schedule here.
(Use search “IT Open Office Hours”)