What are “incomplete” responses and how are they handled?

An “incomplete” response occurs when a utility owner posts a ticket update using one of the flagged response codes indicating that the locate process is not fully complete. When this happens, members must continue to submit updated responses every day until a “completed response” is posted—and supporting documentation or attachments are provided. Daily automatic renotifications will continue for up to 30 days or until the ticket is finished with a completed response and any required attachments.