Exactix Ticketing System - Facility Owner/Operator Members
Information on the Exactix Ticket System for Facility Owner/Operator Members.
- Facility Owner/Operator Member Exactix Ticketing System Training - On Demand Video
- Facility Owner/ Operator Members IT Office Hours: Transition to the CO811 Ticketing System
- When does my organization need to involve our IT or technical team during the transition to Exactix?
- Facility Owner /Operator Member Roles
- What training do I need?
How To's
- How to Use the Profile Dashboard - Facility Owner/Operator Members
- How to Use the Tickets Dashboard - Facility Owner/Operator Members
- How to Search For Tickets in Exactix - Facility Owner/Operator Members
- How to Post Positive Response in Exactix - Facility Owner/Operator Members
- How to Review Tickets in Exactix - Facility Owner/Operator Members
- How to Register & Login - Facility Owner/Operator Members
- How to View Contacts & Registration Maps (STANDARD ROLE ONLY)
General FAQs
- What integration options are available with the Colorado 811 Exactix Ticketing System, and how can I learn more about API functionality and account requirements?
- Will we need to bookmark a new link?
- What trainings are available for Exactix?
- What ticket delivery formats will Colorado 811 support?
- How do I reset my password?
- I'm having trouble setting up my account, what should I do?
- Why did Colorado 811 choose to transition to Exactix?
- Who will be impacted by the Exactix conversion?
FAQs on Ticketing System Changes
- When do the automatic positive response notifications and late ticket notices begin?
- What are the new positive response codes being added, and what do they mean?
- Which positive response codes are being removed by Colorado 811, and why?
- What are the requirements for supporting documentation and automatic Positive Response Renotifications starting January 29, 2026?
- Quick Reference Guide: Colorado 811 Ticketing System Changes
- Which response codes are considered “incomplete”?
- If a locator marks utilities for more than one customer (such as gas and electric) on the same ticket and dig area (polygon), do they need to attach image files for each individual customer, or can they upload the images just once since it is the same location?
- What are “incomplete” responses and how are they handled?
- What are the limits and requirements for file attachments when uploading to Colorado 811?
- What stops the daily renotifications?
- Will Locator Logix be replaced or affected by Colorado 811’s transition to the new Exactix ticketing system?
- What ticket delivery formats will be supported?
- Will the email address for receiving user tickets remain the same?
- Will members still be able to use a direct URL to submit ticket responses in Exactix?
- What is the new character limit for Positive Response Comments, and how does it improve communication?