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What happens after I complete the CO811 Exactix Ticketing System Training?

  1. Complete the Training Confirmation Form: After finishing your training (live, virtual, or on-demand), you’ll be asked to fill out a short form to certify that you’ve completed the training. 
  2. Take the Competency Exam: If you are a current Web Ticket Entry user, you will receive an email with the Colorado 811 Web Ticket Entry Competency Exam. Check your inbox, and if you don’t see it, look in your junk or spam folders. Didn’t receive the competency exam? Please contact Online Services.
  3. Receive Registration Email from Exactix: Once you pass the competency exam, Exactix will send you a registration email. Again, be sure to check your junk or spam folders if you don’t see it right away. 
  4. Register and Log On to Exactix: Use the link in the registration email to create your Exactix account with a new email and password.

Account Setup (Real QR Code)

Important Notice for Legacy Norfield WTE Users: If you previously submitted tickets in the Norfield system as a Web Ticket Entry (WTE) user, you MUST register for the new CO811 Exactix Ticketing System using the personalized registration email you received. This step ensures your account is properly linked and your transition to the updated platform is seamless. For guidance, follow the provided instructions and reach out to Online Services if you need support. 

Contact Online Services