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How to Get Started in the CO811 Ticketing System

Welcome to the New Colorado 811 Exactix Ticketing System   

Colorado 811 has successfully launched the new Exactix Ticketing System as of January 30, 2026. This upgrade delivers a faster, more intuitive, and more accurate way to submit and manage locate tickets.   

How to use the Colorado 811 Exactix Ticketing System?   

Single Address Requests: If you are a home or single-address property owner or a professional submitting a locate request for a single address, sign up for an Exactix user account by clicking the “Sign Up” link on the Exactix login page here. This account will allow you to submit single address tickets and check positive response only. See below for information on full access. 

Watch for a confirmation email from exactix@co811.org . If you don’t see these emails, please check your spam or junk folders and make sure these addresses aren’t blocked.  

IMPORTANT: To set your account up properly, search for your company using the "Company Name" option. This will connect you to your appropriate company and allow you to view your company's tickets.  

Click here for a step-by-step guide how to create a new excavator user account. 

If you need to submit an emergency, damage, or an excavation notice locate request for an intersection, please call 811 or 800-922-1987   

Professional Excavators: To unlock full system functionality—beyond single-address locate requests—users must complete training and pass a competency exam. Learn more here. If you previously submitted tickets in the Norfield system as a Web Ticket Entry (WTE) user, you recently received an email with a link to register for your Exactix account from mail@4iqidentity.com. Follow that link to get started. For additional assistance with your account call 877-318-8188 or email onlineservices@co811.org.  

NEED HELP? Review the help articles in the Exactix Knowledge Base packed with FAQs, tips, and resources to answer your questions on how to use the new ticket system. Submit your questions and requests for technical support to our Exactix Helpdesk.

Want more information about Exactix? Visit our website www.colorado811.org.