Will I be able to view and manage tickets created prior to the Exactix launch?

Yes, you will retain the ability to view and manage tickets that were created before the Exactix system goes live. All historical ticket data—including tickets, positive responses, and file attachments—will be carefully migrated and associated with the correct user and company. However, you MUST register for the new CO811 Exactix Ticketing System using the personalized registration email you received. This step ensures your account is properly linked and your transition to the updated platform is seamless.

For guidance, follow the provided instructions and reach out to Online Services if you need support.