How do I Accurately Re-Notify Certain Facility Owner/Operator Members? 

This article explains how users can re‑notify specific facility owner/operator members when performing secondary functions—such as EXRN (Excavator Renotification) or RLRF (Relocate/ Refresh)—on an existing ticket.

When Re‑Notification Is Allowed

Any user completing an EXRN or RLRF on an existing ticket can trigger re‑notification to selected members.

Re‑notification can be targeted based on:

• Utility type (e.g., gas, electric, telecom)

• Company name (specific facility owner/operator)

How Re‑Notification Works

Re‑notification is controlled through suppressing and unsuppressing members on the ticket.

• Suppressing a member removes them from the notification list.

• Unsuppressing a member adds them back to the notification list.

• Adjusting these settings allows you to re‑notify only the intended facility owner/operator members.

A detailed guide on how to accurately suppress and unsuppress members is available here: https://knowledge.co811.org/colorado811/how-do-i-accurately-re-notify-certain-facility-owner/operator-members- 

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