Why is access to ticket details and positive responses changing with the transition from Norfield to Exactix, and how will users check ticket status going forward?

To enhance security and protect personal information, Exactix requires users to log in to view ticket details, positive responses, and file attachments. Unlike the current Norfield system, where anyone can access this information using a ticket number, Exactix restricts access to authorized users only. This change aligns with data privacy policies and helps prevent unauthorized access to sensitive information.

After the transition, users will check ticket status and view positive responses by logging into their Exactix account through the web platform or mobile app. This update ensures that only legitimate users can access ticket data while maintaining an easy and efficient process for those with the appropriate permissions.