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Which positive response codes are being removed by Colorado 811, and why?

Colorado 811 is removing two positive response codes: 

  • 008 – Call Facility Owner for Further Info on Locate: This code will be discontinued because it often led to unclear communication and delays, requiring excavators to contact facility owners directly for additional information. With the introduction of more specific response codes—like “Locate Not Yet Started”—utility owners can now provide clearer updates within the system, reducing confusion and the need for follow-up calls. 
  • 020 – Sewer Marked - Best Available Info Provided on Laterals: This code is being removed to encourage utility owners to offer precise and comprehensive details about sewer lateral markings. Updated response codes and comment fields should now be used to clearly communicate the status and accuracy of all markings. 

These changes promote greater clarity, efficiency, and accountability in the ticket response process. Members should utilize the new, descriptive response codes and ensure all responses include the necessary documentation and attachments for timely ticket resolution. 

New Positive Response Codes  

Two (2) new positive response codes will be added to the existing list available for facility owner/operator members to post to tickets.  

  • 025 - Locate Not Completed without Excavator Agreement 
    • Will not require an attachment, code will require comments in field. We will renotify until a complete response is received. If agreement is subsequently reached with excavator during live of ticket, code 023 must be used and an attachment with agreement must be provided to stop renotifications. If subsequent EXRN is filled, renotifications will resume until the end of the ticket or respectively.  
  • 023- Ongoing Ticket with Excavator Agreement 
    • Code does require a positive response attachment showing the excavator agreement was reached, such an email attachment showing the agreement between both parties on the email. If attachment showing agreement is attached to code, CO811 will stop renotifications unless a subsequent EXRN ticket is filled by excavator, then notification will resume as normal… or no attachment was initially received showing an agreement. If EXRN is filled, renotifications will resume until completed. 

Modified Positive Response Codes  

Clearer descriptions on Positive Response Codes : The following response codes are modified to clarify communication between facility owner/operator members and excavators.  

  • 011 - Completed - See Documentation and/or Marks onSite; Abandoned Facilities May be in the Area  
  • 019 - Marked, All Crossings Must Be Exposed During Trenchless Excavation in order to observe a safe crossing