What Is the New Convention for Late Notices and Late Tickets?

A late notice or late ticket is automatically generated by Colorado 811 when a utility owner does not respond to a ticket by the required locate-by date. This process is triggered if the utility owner fails to provide the necessary response code or submit supporting documentation, such as file attachments, for a specific ticket. When this happens, Colorado 811 creates a late notice or late ticket and sends a notification to the utility owner about the missing information. 

Late notices or late tickets are not limited to business days—they are sent out every day of the week, including weekends and holidays. This ensures continuous monitoring and timely communication regarding outstanding or incomplete ticket responses. 

New Update: Late tickets will now automatically create a new ticket version (formally known as a revision). This means that whenever a late ticket is generated, the system will issue a new version of the original ticket, helping all parties track changes and maintain a clear record of ticket activity and responses. The original ticket starts at version 0, and any secondary functions—including late ticket generation—will create a new version, improving transparency and auditability for all stakeholders.