What Are the Changes to Secondary Ticket Functions?

Updates to secondary ticket functions—including update, relocate, refresh, excavator re-notification, and cancel—are designed to improve communication and clarity between excavators and utility owners. Key enhancements now allow excavators to specify detailed reasons when requesting a relocate, refresh, or re-notification. Additional fields enable excavators to indicate which utility owner, company, or facility type should respond and to clearly communicate the rationale behind each request. These changes help utility owners better understand and address requests, reduce confusion, and enhance the efficiency and responsiveness of ticket management throughout the project lifecycle.