How to Create a New Account in the CO811 Ticketing System 

Submit a Single Address Locate Request and Check Positive Response

If you are a home or single address property owner or are a professional entering a locate request for a single address, get started by following these steps: 

1. Go to the Exactix login page and click the “Sign Up” link. 

1. Complete the sign-up form to create your account. This account lets you submit single address tickets and check positive response only. 
2. After signing up, look for a confirmation email from exactix@co811.org. If you don’t see it, check your spam or junk folder and make sure the address isn’t blocked. 

IMPORTANT: When setting up your account, search for your company using the "Company Name" option. This connects you to your company and allows you to view your company’s tickets. If you do not see your office's address, please contact Online Services for support at onlineservices@co811.org. 

Click here for a step-by-step guide how to create a new excavator user account. 

Interested in becoming a full Web User? Sign up for an Excavator – Colorado Exactix Ticketing System Training Class (3.5 hours) through the Colorado 811 Virtual Training Hub. 

Benefits of being a Web User in Colorado 811's Online Ticketing System

• The most efficient customer experience
• Convenient and free self-service platform
• Available 24 hours a day/ 7 days a week
• Avoid potential hold times and delays
• Request your own meet times
• Submit ticket attachments to improve communication
• Full mapping capabilities
• Manage your tickets
• Most ticket types can be processed (excludes: Subsurface Utility Engineering, Emergency and Damage)